Numer referencyjny: OMS/KAT/OS
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lokalizacja
cała Polska / praca zdalna
kategoria
Customer Service Advisor
Obowiązki
- manage the end-to-end order process, including order entry, verification, and tracking,
- communicate with customers in Dutch to provide order status updates, resolve any issues, and ensure customer satisfaction,
- collaborate with internal departments, such as sales, logistics, and finance, to ensure smooth order processing and timely delivery,
- maintain accurate records of customer interactions, transactions, and order details,
- assist in resolving any invoicing or payment discrepancies related to orders,
- identify opportunities for process improvement and provide suggestions to enhance the efficiency of order management operations.
Requirements:
- fluent in Dutch and English (both written and spoken) is a must,
- strong organizational skills with the ability to multitask and prioritize workload,
- excellent communication skills, both verbal and written,
- detail-oriented with a high level of accuracy in data entry and order processing,
- proficient in using order management systems and MS Office,
- previous experience in order management or a related field is preferred,
- ability to work independently as well as in a team environment.
Benefits:
- stable employment based on an employment contract,
- full remote work,
- opportunity for development in a global company and international environment,
- a rich package of social benefits (medical care, insurance, subsidies for learning foreign languages,
- opportunity to participate in training courses organized by the employer.
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