Smart Claims is a Third-Party Claims Administrator for restoration contractors. We are a boutique shop for contractors starting or with experience in the industry. We assist contractors focus on what they are good at while we focus on what we are good at – paperwork, details, and negotiating their invoices with insurance companies.
Mission Statement:
To provide reliable, efficient, and invaluable insurance claims administration to restoration contractors in order to alleviate their claims processing and administrative needs by being proactive, detailed oriented and responsive.
Words to Embody:
o Reliable o Communicative o Proactive o Transparent o Responsive o Detail Oriented o Trustworthy o Efficient o Valuable
Job Description:
Job Title: Claims Handler
Work Location: Remote
Department / Division: Collections / Follow Ups & Negotiations
Time Requirement: 40 Hours / Week
Term: 3 months contract and the possibility to be renovated to full time
Training: 40 Hours (1 week)
Trial Work Period: 1 month (internal review will be done to ensure competency)
Essential Duties & Responsibilities:
The Claims Handler is proactive in following up on the status of claims In Process and negotiating invoices to clients’ standards to promptly close clients’ files.
- Receives and makes phone calls promptly
- Receives and responds to emails promptly
- Responds to requests for information promptly
- Updates Airtable with any updates and new information
- Updates Dropbox with new documents received
- Negotiates cases
- Sends discounted invoices
- Sends demand letters
- Sends other communications as necessary
- Communicates effectively with team members
Experience Requirements:
The Claims Handler should feel comfortable working in a remote setting, able to work independently, and is comfortable receiving and making phone calls.
- Must speak and write fluently in English
- Must be comfortable with negotiating
- Must be a team-player
- Must be able to listen first, then respond to the best of their ability and Smart Claim’s standards
- Must be able to be flexible in negotiation standards, but tough in asking for the numbers that we need/want
- Must be able to deescalate conversations with adjusters (if needed)
- Must be professional in communications with team members, clients, customers, and insurance companies
- Must have the ability to effectively communicate with team members, clients, customers, and insurance companies
- Must be able to adapt to different priorities
- Must be able to find solutions to problems that arise
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
- Must be able to work independently and carry out assignments to completion within the parameters of given instructions
- Computer proficiency (Browsers, Search Engines, Adobe PDF, Microsoft Word, Excel, and PowerPoint)
Expectations of the Role:
We would like to see professionalism (communicating with team members, clients, customers, and insurance companies via phone and email), organized and detail oriented (as detailed as possible so everyone is aware of the current status), proactive (taking the next step without being asked to do so) and reliable (trustworthy).
Company Benefits:
- 10 Paid Holidays (of your choosing, must be approved)
- 3 Paid Sick or Personal Days
- 7 Paid Vacation days (earned after working 1 year with Smart Claims)
Job Type: Temporary
Contract length: 3 months
Salary: From BsF600.00 per month
Application Question(s):
- ¿Cuentas con Zelle?
- ¿Que edad tienes?
Language:
- Ingles (Preferred)
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