Client Services Associate [03ng] [Australia]


 

** This role is at S&P Global (not for Hatch)

Hatch is supporting S&P Global to find a great Client Services Associate to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like S&P Global.

Applying here is the first step in the hiring process for this role.

About the role at S&P Global

As a member of Client Services, you will serve as a solution generalist for the S&P Global Market Intelligence Platform. Working as a team player is very important in this role. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.

Seniority

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

Responsibilities

  • Relationship Building and Management - Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
  • Customer Query Handling - Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
  • Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

Strengths

  • Service orientation - Actively seeks and develops strategies to help key stakeholders
  • Collaboration - Works with others by being open, clear in communication and listening to achieve goals
  • Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like S&P Global.

Applying here is the first step in the hiring process for this role.

Note: This role is with S&P Global, you will not be applying for a role at Hatch

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

Job Type: Full-time

Salary: $60,000.00 – $120,000.00 per year

Work Location: One location


 

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