At LeasePlan, we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
Position Description:
LeasePlan Hellas is looking for an Intern Customer Service Administrator to join in our Customer Service Team for 6 months. The Customer Service Administrator is an essential member as he/she will be responsible for handling client's requests in an efficient manner. You will have the opportunity to work in a fast-paced environment, providing helpful, quality service, while enhancing the customer’s experience.
Responsibilities:
- Assist customers’ inquiries via telephone, email
- Log all interactions with drivers in the relevant CRM tool, process customer accounts and file document
- Keep records of Customers Drivers’ Data
- Coordinate with other functions and departments in order to reply to drivers
- Meet personal/customer service team targets
- Identify and escalate situations requiring attention
- Identify and assess customers’ needs to achieve satisfaction
Qualifications and skills:
- Bachelor Degree
- Ability to demonstrate customer passion
- Ability to multi-task, prioritize and manage time effectively
- Very good command of English - verbal and written
- Ability to work under pressure and meet tight deadlines
- Strong interpersonal and communication skills
- Organizational skills and problem solving capabilities
- Highly motivated, target driven and results oriented
- Digital literacy and tech savviness
- Positive attitude & pleasant personality with eager to work and strong team spirit
Why LeasePlan?
LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.
With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.
If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our
sustainability section
and our latest Annual Report
.
Follow @NextGenLeasePlan on Instagram and LeasePlan on LinkedIn to check out what LeasePlanners are up to everyday!
