GV Senior Manager
GV Senior Manager sets up a strategy for the department and executes on it. Leads daily operation of GV Client Service team members mainly with a support of GV Managers. Leverages associates' engagement and positive client experience.
Function
GV Senior Manager sets up strategy, business priorities, objectives, and initiatives for the department. Drives global and local transformation projects and continuous improvement. GV Senior Manager interacts closely with their peers within the Client Service and other identified stakeholders. Manages active cross department cooperation of their team. Role models company values.
Responsibilities
Requirements
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
GV Senior Manager sets up a strategy for the department and executes on it. Leads daily operation of GV Client Service team members mainly with a support of GV Managers. Leverages associates' engagement and positive client experience.
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Function
GV Senior Manager sets up strategy, business priorities, objectives, and initiatives for the department. Drives global and local transformation projects and continuous improvement. GV Senior Manager interacts closely with their peers within the Client Service and other identified stakeholders. Manages active cross department cooperation of their team. Role models company values.
Responsibilities
- Drives KPIs delivery (NPS, associates' turnover, financial targets, productivity, revenues...) as well as operational delivery (overtimes, vacation management, HO, DPC, DPP...)
- Manages leadership and functional skill development of Managers and team members, provides coaching and mentoring
- Drives strategic workforce management
- Proactively suggests and drives discussion on BPI initiatives and acts on them according to lean principles
- Nurtures clients' relationships (change requests, escalations, NPS...)
Requirements
- University degree or equivalent working experience
- Minimum 5 years of experience in a leadership role
- Business processes improvement experience is a plus
- Critical stakeholder a client management
- Experience in setting strategies, policies and budget planning is needed
- Fluency in English, an additional European language is an advantage
- Previous client service center, payroll or aps experience is a plus
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
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