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0041604Code Red, part of Chubb Fire & Security, is looking for a calm and engaging Monitoring Officer for its call centre which operates 7 days a week 24/7 located in Jandakot. This role is ideal for someone who can commit to work rotating 12-hour day and night shifts, on 4 days on 4 days off, 4 nights on 4 nights off roster. The 12-hour shifts will be either 6.00am - 6.00pm or 6.00pm - 6.00am and may be requested at short notice to cover absenteeism or annual leave.
This position will predominantly be monitoring alarm systems throughout WA, VIC, ACT and NSW, booking after-hours jobs and dispatching technicians Australia-wide, inbound and outbound phone calls and performing basic troubleshooting. Candidates should be able to multi-task and be familiar with a fast-paced work environment. Call centre experience and knowledge of the fire industry is desirable though not necessary. All training will be provided on the job.
Key responsibilities of the role:
- Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures.
- Effectively communicating with internal and external customers including Emergency Services.
- Working with and supporting different areas within the business, including our Customer Service team.
- Obtaining and evaluating all relevant information to handle enquiries and complaints and performing customer verifications.
- Ensuring all alarm events are actioned.
- Maintaining a reputation for caring and professional service to clients and their associated contacts.
To be successful, you will have:
- Strong customer service experience on the phone or face to face, ideally within monitoring, emergency or helpline call centres.
- Good interpersonal and communication skills with the ability to deal with a broad range enquiries.
- Savvy with technology, and able to pick up new digital technologies with ease.
- National Police clearance or/ability to obtain and maintain.
- First Aid qualified or/ability to obtain and maintain.
In return Chubb can offer you:
- A permanent position within a supportive team and established organisation.
- Great work-life balance - 4 on 4 off - day and night shifts.
- A good hourly rate and structure with 1.5 hours considered as overtime per shift. There are penalties that apply to the shifts with weeknight shifts attracting 15% shift penalty and weekend day and night shifts attracting a 50% shift penalty.
How to apply!
If you want to be part of a strong team who work together to achieve outcomes, please apply now. For further information questions before applying email sheryl.taylor@chubbfs.com
“We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.”
